Privacy Policy

Last Updated: 1/8/2026.

This Privacy Policy (“Privacy Policy”) describes how Komyu AI, LLC, a Michigan limited liability company (“Komyu AI,” “Company,” “we,” “us,” or “our”), collects, uses, processes, stores, discloses, and protects information in connection with our websites, applications, AI-powered phone agents, telephony services, analytics dashboards, integrations, and related services (collectively, the “Services”).

This Privacy Policy is incorporated by reference into and governed by the Master Services Agreement (“MSA”) or other applicable agreement between Komyu AI and the Client.

1. SCOPE & APPLICABILITY

This Privacy Policy applies to:

• Business clients and their authorized users (“Client,” “you,” or “your”)

• End callers and third parties who interact with AI phone agents operated by Komyu AI on behalf of Clients

Komyu AI provides Services exclusively to businesses. We do not knowingly provide Services directly to consumers for personal use.

2. DEFINITIONS

For purposes of this Privacy Policy:

• “Client Data” means all data, content, scripts, prompts, instructions, business information, and materials provided or approved by Client.

• “Call Data” means call recordings, transcripts, summaries, metadata, and related analytics.

• “Personal Data” means information that identifies or relates to an identifiable individual, as defined by applicable law.

• “Processing” means any operation performed on data, including collection, storage, use, analysis, transmission, or deletion.

3. INFORMATION WE COLLECT

3.1 Information Provided by Client

Komyu AI may collect information provided directly by Client, including:

• Business and contact information

• Account credentials and authorized user details

• Scripts, prompts, workflows, logic, and configuration instructions

• Menus, pricing, availability, FAQs, and operational data

• Communications with Komyu AI, including support and optimization requests

Client represents and warrants that all Client Data is lawful, accurate, and authorized for use.

3.2 Information Collected Automatically

In connection with operation of the Services, Komyu AI may automatically collect:

• Call metadata (timestamps, duration, routing, outcomes)

• Call recordings, transcripts, and summaries (where enabled)

• AI interaction logs and analytics

• Telephony data associated with Komyu AI–provisioned phone numbers

• System logs, performance metrics, and error data

• Website usage, device, browser, and IP information

3.3 Sensitive Information

Komyu AI does not intentionally collect sensitive personal information (such as government IDs, financial account credentials, or passwords) unless:

• Explicitly required for Service functionality, and

• Expressly authorized by Client

4. HOW WE USE INFORMATION

Komyu AI processes information for legitimate business purposes, including to:

• Design, configure, deploy, and operate AI phone agents

• Provide call handling, intake, booking, analytics, and automation

• Monitor system performance, reliability, and security

• Provide customer support, optimization services, and troubleshooting

• Improve and develop Services

• Comply with legal and contractual obligations

• Enforce agreements and protect Komyu AI’s rights

Komyu AI does not sell Personal Data.

5. AI PROCESSING & AUTOMATED DECISION-MAKING

The Services utilize artificial intelligence and automated systems.

Client acknowledges and agrees that:

• AI systems are probabilistic and non-deterministic

• Outputs may be inaccurate, incomplete, misleading, outdated, or fabricated

• AI responses are not reviewed by humans in real time

• Outputs depend on Client-provided data, approved configurations, and third-party platforms

AI outputs are provided for operational assistance only and are not a substitute for human judgment.

6. CALL DATA & RECORDINGS

Where enabled, Komyu AI may process call recordings, transcripts, and summaries for:

• Core Service functionality

• Quality assurance and system improvement

• Client access, review, and analytics

Client Responsibility:
Client is solely responsible for:

• Obtaining all required disclosures and consents for call recording, AI interaction, and automated communications

• Compliance with call recording, wiretap, consumer protection, and communication laws

Komyu AI disclaims all responsibility for Client’s failure to obtain required consent.

7. OWNERSHIP OF SYSTEMS & TELEPHONY

All system architecture, software, workflows, prompts, logic, configurations, telephony infrastructure, and phone numbers used in connection with the Services are owned exclusively by Komyu AI.

Client has no ownership interest in Komyu AI systems or phone numbers, regardless of any data processed through the Services.

8. DATA SHARING & THIRD-PARTY PROCESSORS

Komyu AI may share information with third-party service providers solely as necessary to provide the Services, including:

• Telephony carriers and communication providers

• Cloud hosting and infrastructure vendors

• AI model, analytics, and monitoring providers

• Security, logging, and compliance vendors

Such providers process data under contractual obligations consistent with this Privacy Policy.

Komyu AI is not responsible for independent acts or omissions of third-party platforms beyond contractual control.

9. CLIENT COMPLIANCE OBLIGATIONS

Each party is responsible for compliance with laws applicable to its respective role.

Client is solely responsible for compliance with:

• TCPA and consumer communication laws

• Call recording and consent regulations

• GDPR, CCPA, and other privacy laws

• Industry-specific regulatory requirements

Komyu AI does not provide legal, regulatory, or compliance advice.

10. DATA SECURITY

Komyu AI implements commercially reasonable administrative, technical, and organizational safeguards designed to protect data.

However, no system can be guaranteed to be completely secure. Komyu AI does not guarantee absolute security and disclaims liability for unauthorized access beyond reasonable control.

11. DATA RETENTION

Komyu AI retains information only for as long as reasonably necessary to:

• Provide and operate the Services

• Fulfill contractual and legal obligations

• Resolve disputes and enforce agreements

• Maintain legitimate business records

Retention periods vary based on data type, configuration, and legal requirements.

12. DATA SUBJECT RIGHTS

Depending on applicable law, individuals may have rights to:

• Access personal data

• Correct inaccuracies

• Request deletion

• Object to certain processing

Requests may be submitted to support@komyu.ai.
Komyu AI may require verification and may deny requests where permitted by law or contractual obligation.

13. SERVICE SUSPENSION & DATA ACCESS

Komyu AI may restrict, suspend, or terminate Services or data access where necessary to mitigate legal, technical, security, or platform risk, consistent with contractual rights.

14. THIRD-PARTY LINKS

The Services may contain links to third-party platforms. Komyu AI is not responsible for third-party privacy practices or content.

15. CHANGES TO THIS PRIVACY POLICY

Komyu AI may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of the Services constitutes acceptance of the updated Privacy Policy.

16. GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

17. CONTACT INFORMATION

For privacy-related inquiries or requests, contact:

Komyu AI, LLC
Email: support@komyu.ai